Privacy Policy

Last Updated: January 3, 2026

                Summary: FiChat respects your privacy. We collect minimal data necessary to provide our service, we never access your Fiverr account credentials, and we never sell your data to third parties.
            

1. Introduction

Welcome to FiChat ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and web application (collectively, the "Service").

By using FiChat, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

Account Information: When you register, we collect your email address and password (encrypted).
Client Notes: Notes you create about your Fiverr contacts are stored on our servers to enable cloud sync.
Reminders: Reminder data including titles, descriptions, and scheduled times.
Status Labels: Custom labels you create to categorize your clients.
Client Identifiers: Fiverr usernames of contacts you add notes for (we do not access their personal information).

2.2 Information Automatically Collected

Usage Data: We may collect information about how you access and use the Service, including your browser type, access times, and pages viewed.
Device Information: We may collect information about your device, including IP address for security purposes.

2.3 Information We Do NOT Collect

Your Fiverr account credentials (username/password)
Your Fiverr messages or conversation content
Your Fiverr financial information or earnings
Personal information of your Fiverr contacts beyond their public username
Any data from other websites you visit

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Sync your notes, reminders, and labels across devices
Send you reminder notifications at scheduled times
Improve and personalize your experience
Communicate with you about service updates or support
Monitor and analyze usage patterns to improve the Service
Detect, prevent, and address technical issues or security threats

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers. We implement industry-standard security measures to protect your information, including:

Encrypted data transmission (HTTPS/TLS)
Secure password hashing (bcrypt)
Regular security audits and updates
Access controls and authentication

4.2 Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent: We may share information when you give us explicit permission.
Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Service Providers: We may share information with third-party service providers who assist us in operating the Service (e.g., hosting providers), subject to confidentiality agreements.

6. Chrome Extension Permissions

Our Chrome extension requests the following permissions:

storage: To save your preferences and cached data locally
activeTab: To interact with the Fiverr inbox page when you're viewing it
scripting: To inject our note-taking interface into the Fiverr inbox
alarms: To schedule and trigger reminder notifications
notifications: To display reminder alerts
host_permissions (fiverr.com/inbox): To operate only on Fiverr's inbox pages

These permissions are used solely to provide the Service's functionality and are not used to collect data from other websites or for any other purpose.

7. Your Rights and Choices

You have the following rights regarding your data:

Access: You can access your data through the FiChat dashboard at any time.
Correction: You can update or correct your information through your account settings.
Deletion: You can request deletion of your account and all associated data by contacting us.
Export: You can export your data in common formats through the dashboard.
Opt-out: You can uninstall the extension at any time to stop using the Service.

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use tracking cookies or third-party analytics that track you across websites. The extension does not inject any tracking scripts into websites you visit.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@fichat.venzpire.cloud
Website: https://fichat.venzpire.cloud

                Your Privacy Matters: We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns, please don't hesitate to reach out.
            